What is a Managed Service? Managed Services Explained.

The past 2 years have been a whirlwind of change and uncertainty. The pandemic has forced businesses to change the way they operate and many have had to make difficult decisions about their future. One of the areas that have seen the most change is in the way businesses manage their IT services. For many businesses, the traditional model of IT management- where businesses have in-house teams responsible for maintaining and troubleshooting their technology infrastructure- is no longer feasible. Businesses needing St. Louis IT Support have turned to managed service providers (MSPs) to outsource their IT needs.

What exactly is a managed IT service?

A managed service is a type of IT support that proactively manages your company’s technology infrastructure and end-user systems. This type of service is becoming increasingly popular among small and medium businesses that don’t have the internal resources to manage their IT systems themselves. Managed services providers (MSPs) offer a variety of services that can be customized to fit your specific needs. While the list of services offered by MSPs can vary, they all share one common goal: to take the burden of managing your IT off of your shoulders so you can focus on running your business. Some common services include:

Help desk support

In the age of instant messaging, customers demand quick answers to their questions and problems. A managed service provider can staff a help desk to provide your customers with the support they need when they need it.

Remote monitoring and management

With today’s technology, MSPs can monitor your systems 24/7/365 to identify and fix problems before they cause downtime. This proactive approach to IT management can save you time and money by avoiding costly emergency repairs.

Patch management

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Staying up-to-date with the latest software patches is essential to keeping your systems secure. An MSP can automate the patching process so you don’t have to worry about it.

Backup and disaster recovery

In the event of a system crash or data loss, an MSP can help you get your business back up and running quickly with little or no downtime. They can also develop a disaster recovery plan to ensure that your data is protected in the event of a major catastrophe.


With all of the news about cyber-attacks, data breaches, and malware, it’s no wonder that security is top of mind for most businesses. An MSP can help you secure your systems with the latest security technologies and best practices.

Server administration

MSPs can take on the day-to-day tasks of managing your servers, including monitoring performance, installing updates and security patches, and adding/removing users.

Network design and management

MSPs can help you design and manage a network that meets the needs of your business today and can scale to meet future demands.

Cloud computing

Cloud computing is becoming more and more popular as businesses look for ways to reduce costs and increase flexibility. An MSP can help you assess whether the cloud is right for your business and if so, can assist with migrating your data and applications.

VoIP phone systems

A VoIP (Voice over IP) phone system can save your business money on monthly phone bills. An MSP can help you choose and implement a VoIP system that meets your needs.

Managed IT Service Benefits

As your business grows, your IT needs will change and grow with it. A managed IT service provider can scale their services to match your business needs, ensuring that you always have the right level of support. With a managed IT service in place, you can focus on running your business, safe in the knowledge that your IT infrastructure is being expertly managed. Here are some of the key benefits of using a managed IT service:

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1. Cost-effective

Managed IT services are often more cost-effective than hiring an in-house IT team. This is because managed service providers can spread their costs across all their clients, meaning that they can offer lower rates.

2. Scalable

As mentioned, managed IT services can be scaled to match the changing needs of your business. This means that you only pay for the level of support that you need, when you need it.

3. Expertise

When you use a managed IT service, you have access to a team of experts who can provide guidance and support when needed. This can be invaluable in ensuring that your business runs smoothly and efficiently.

4. Efficiency

A managed IT service can help to improve the efficiency of your business by streamlining your IT infrastructure. This can free up time and resources that can be better used elsewhere in your business.

5. Better management of uptime.

Managed IT services can help to ensure that your IT infrastructure is always up and running. They are not tied to office hours like in-house IT teams, meaning that they can provide support and maintenance around the clock. This can help to reduce downtime and keep your business running smoothly.

6. Peace of mind

Knowing that your IT infrastructure is being expertly managed by a team of professionals can give you peace of mind. This can allow you to focus on other aspects of running your business, safe in the knowledge that your IT is in good hands.

Considerations when working with Managed IT Services Providers.

When working with Managed IT Services Providers, there are a few key considerations to keep in mind in order to ensure a successful partnership. First, it is important to have a clear understanding of your organization’s specific needs and goals. What are you looking to achieve by outsourcing your IT management? What are your top priorities? By having a clear understanding of your objectives from the outset, you will be able to more effectively communicate these to potential providers and select the one that best aligns with your needs.

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Second, you’ll want to consider the size and scope of the services you require. Do you need comprehensive coverage or just specific support for certain areas? Make sure to discuss all of your requirements with potential providers to get a sense of the type of services they offer and whether or not they would be a good fit for your organization.

Third, it is important to consider the provider’s experience and expertise. What kind of industry experience do they have? Do they have any specialized knowledge or skills that could benefit your organization? Make sure to ask about these things when speaking with potential providers.

Finally, you’ll want to think about the provider’s customer service and support. What kind of help can you expect if you encounter problems or have questions? How responsive are they to customer needs? Again, these are important factors to consider when choosing a Managed IT Services Provider.

All in all, working with a Managed IT Services Provider can be a great way to improve the efficiency and effectiveness of your organization’s IT infrastructure.