Do you find contacting customer service teams a total nightmare? If so, DoNotPay may be the perfect app for you. This app has made it its goal to make things easier for angry customers and force large companies to show them some respect.
Contacting customer service teams with DoNotPay is a simple procedure. If you’re an iPhone user, you can download the app for free from Apple’s App Store. If you’re an Android fan, you can open the app in any web browser you generally use. Once you’re in the app, click or tap on the customer support option. Once you type in the name of the company you want to reach, the app will do the rest for you.
Instead of holding the phone to your ear until your arm starts hurting, you can cook, watch TV, play with your kids, or do whatever you feel like. Thanks to the timer clock, you will know the estimated waiting time and know how much free time you have. In the meantime, DoNotPay will go through the phone tree and wait in queue in your stead. When the app reaches a live employee that can fix your problem, you will receive a notification. Once you pick up, the app will instantly connect you to the customer rep.
If you wish your conversations with the customer support team to be recorded, DoNotPay can do it for you. You will hear an automated message as soon as you get ahold of the company employee so that both sides know the conversation is being recorded. As Joshua Browder, the founder of DoNotPay put it, this feature serves as a sort of “a body camera for customer service calls”. Because of the recording, the customer service rep will truly have to do their best to solve your issue. Otherwise, you could share their excuses online (and destroy their reputation in turn) or use the recordings in a legal dispute.
There are many reasons why an app such as DoNotPay is so important. Major companies usually don’t pay enough attention to their customers’ complaints and get away with it. The fact that as many as 27% of Americans find contacting customer service their number one cause of frustration—as research has shown—is not surprising. Customer service departments are rarely helpful and almost always irritatingly slow.
Getting in touch with a customer service team in a written form is probably the longest way. If you send them an email, chances are you will have to wait for days, or even weeks to get a reply. Sometimes, the company will ignore your emails completely and your problem won’t get solved at all.
Complaining via social media platforms has similar downsides. If you’re an influencer or a celebrity, your post will get some attention. But if you’re just a regular person complaining about bad product or service, you’re likely to be ignored.
Most people’s first instinct when experiencing an issue is to contact customer service through the phone line. While this method makes it harder for the company to ignore you, it can last for a while. It may take you some time to find the right phone number. Then, you need to deal with the transfers, irritating phone trees, and sometimes wait for over an hour to reach a live person that might help you. Most of these lines are not toll-free, so the whole process is not just long but expensive as well.
With DoNotPay, you won’t experience these problems. The app contains a database of the best, priority hotlines so you won’t have to bother with looking up phone numbers. You also won’t spend your money and time waiting on hold as we will do the waiting for you.